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Frequently Asked Questions

Things people have asked us about and stuff we want to tell you

When should I book my tickets?

We recommend booking your tickets as soon as you’re ready. Some tickets will sell out in advance of the fringe so best not to wait.

How do I collect my tickets?

If you have purchased tickets via an Outstanding Tickets Box Office you will be given two options of delivery/collection:

Collect at Box Office

If you have chosen to collect your tickets from one our box offices by receiving a booking confirmation (and not have tickets posted to you) then this will be emailed to you from after 10 July 2017.

You must collect your tickets from one of our box offices at least 1 hour before the show is due to start.

You can do this by quoting your Booking ID (found at the top of your booking confirmation), display on your smartphone or print and exchange.

Please allow time for this as our box offices can be very busy at times and latecomers may not be admitted.

Posted Tickets

If you have chosen to have your tickets posted, delivery begins from 10 July 2017.

You will receive an email when they have been printed and posted.

Can I make changes to the ticket delivery method after booking?

I’m afraid we cannot change the chosen delivery method of a booking once it has been made.

If you move house and require your details to be updated please email admin@outstandingticket.com or call our box office on 0131 558 9005.

I have bought tickets from another vendor but would like to make a change, can I?

If you have purchased tickets via an Ed Fringe or Third Party Box Office please follow the instructions on your booking confirmation for the original seller.

Outstanding Tickets cannot supply tickets booked directly with Ed Fringe from an Outstanding Tickets box office and must be collected from an advertised collection point.

Our closest Ed Fringe self-service collection kiosk will be located on George Street near the New Town Theatre.

 

 

Can I buy/collect tickets in person?

Tickets can be bought or collected for fringe shows at the below points of sale.

If a show starts later than the advertised box office hours, tickets need can be bought and purchased at the venue door upon entry – if tickets are available.

Year-Round:

The Stand Comedy Club, Box Office, 5 York Place, Edinburgh, EH1 3EB 
Monday-Friday 10am – 7pm | Saturday 12-7pm

Fringe Venues:

The Stand Comedy Club, Box Office, 5 York Place, Edinburgh, EH1 3EB

01- 28 August 2017

9am – 9pm Monday – Sunday

New Town Theatre, George Street, Temporary Box Office

02 - 28 August 2017

Opening hours dependant on event schedule – generally open 11am – 11.30pm

New Town Theatre, Freemasons Hall, 96 George Street, EH2 3DH

02 - 28 August 2017

Opening hours dependant on event schedule – generally open 11 – 11.30pm

Stand 2, 16 North St Andrews Street, Edinburgh, EH2 1HJ

02 - 28 August 2017

Opening hours during show time only – 11am – 11.30pm

Stand 3 & 4, 28 York Place, Edinburgh, EH1 3EP

02 - 28 August 2017

Opening hours during show time only – 11am – 11.30pm

Stand 5 & 6, 34 York Place, Edinburgh, EH1 3HU 

02 - 28 August 2017

Opening hours during show time only – 11am – 11.30pm

What counts as a concession ticket?

Concessions apply to the following and we require the following ID:

  • 65+: Driver’s license, showing date of birth, Passport, Travel card, Birth Certificate
  • Students 18+ in Full Time Education: Student ID card.
  • Anyone receiving Unemployment Benefit / Incapacity Benefit / Disabled Living Allowance: Photocopy or copy of one of the following: Job seekers’ letter, Letter confirming entitlement to benefit or DLA letter.

Does my ticket guarantee me a seat/reserve me a seat?

No, our venues have unreserved seating and in some cased standing room (Stand 1 & The Committee Room). We recommend that you arrive early if you want to get a seat as the last people to enter will be standing in the bar area.

If you have a disability or are unable to stand for any reason please contact us in advance so that we can plan arrangement with you for an enjoyable visit. For further information on our seating please have a look at our venue access information.

Can we book seats for a group?

No, all our venues have unreserved seating – and in some cased standing room. It’s up to your group to arrive early for seats.

When should I arrive to get a seat?

It’s better to arrive as early as possible and close to the doors opening as the venues fill up quickly. It is not unusually for customers to arrive early to join the queue to locate seating quickly.

Can we pre-book our seats to eat?

No, our venues have unreserved seating and some with standing room.

We do we do not serve food during Fringe productions. DELETED ABOUT SASG

 

 

Do you serve food?

We do not serve food during Fringe productions. DELETED ABOUT SASG

Can we order food and drink in advance?

Due to the fast-paced nature of the Edinburgh Fringe we cannot accept any pre-orders for food or drink.

Do you do group discounts?

No, we try to keep your ticket prices are low as possible for everyone.

How late can I arrive?

If you have paid and collected your tickets in advance, then you can arrive at any point before the show starts but we have unreserved seating and standing room so we recommend you arrive early if you want to get seats.

Latecomers may not be admitted to some productions due to the nature and setting of venues, so please do arrive in advance.

What time does the show finish at?

Most shows are one hour long for fringe productions unless otherwise stated.

The show duration is displayed on our website and within our brochure. Please do be aware of this when planning your fringe day and allow for travel time and delays to ensure you can make the performance.

 

Can we heckle/talk during the performance?

No, we want everyone to enjoy their visit to our venues and aim for a theatre like environment when the acts are on stage. Some performers encourage audience interaction in which case feel free to join in when you are spoken to.

Please don’t be offended if we ask you to be quiet, other people have paid to listen to the show, not you and your friends.

If we can’t make the show, can we get a refund?

We are happy to refund any advance purchase tickets to the value of the ticket price if customers contact the box office in advance.

  • Refund requests must be made 24 hours in advance of the show start time.
  • Only the ticket price is refunded. Booking fees are non-refundable.
  • There are no refunds at the venue door for Fringe shows.
  • DELETE ROUGE FULL STOP HERE

Refunds must be made by the same transaction method. Card bookings must be refunded back to the same card, cash bookings refunded in cash. The method will be noted on your booking via our box office system.

No refund can be offered if requested after stated refund policy period - unless there has been fault on our part or by special agreement where a complaint has been made.

We cannot exchange or refund any tickets bought through third party ticket sellers such as – but not limited to - EdFringe, TicketMaster or See Tickets under any circumstances. We are not linked to their box office systems. Please contact with your original seller for further information.

 

Is there any age restriction on the shows?

Fringe productions can vary in age guidance and this is displayed on our website and the brochure. These are set in accordance to show timings, content and venue licencing. 
Our evening shows after 9pm are generally over 18s only.

We also operate a challenge 25 policy so if you’re lucky enough to look under 25 then you’ll be asked for ID. We only accept a UK or European driver’s license, a valid passport or proof of age card bearing a PASS hologram.


Edinburgh Fringe Accessibility

The Stand Comedy Clubs and New Town Theatre Venues are always happy to accommodate those with access needs however we do have to be honest and let you know that our venues have a number of steps to gain entry and exit.

Due to the nature of Edinburgh listed buildings access unfortunately access may not be suitable or available for all.

Please call and book in advance so that we can make your visit as hassle free as possible.

We can only accept a limited amount of wheelchair users per show due to fire regulations. This also applies to anyone who has issues standing during a show.

Whist our staffs are happy to assist where appropriate, we cannot carry customers with large electric wheelchairs.

Carers/helpers are entitled to a complimentary ticket and disabled customers are entitled to a concession ticket. To take advantage of this, please let us know at time of making your access booking. Anyone accompanied by a carer can jump to the front of the queue to gain easy access to a show – please arrive early and in advance of doors opening to do this. Only 1 carer per person would gain early entry. Any other members of a party would have to wait until general access to the venue.

If you arrive late we cannot make guarantees that your original request can be met as it becomes increasing difficult to hold a seat/space. If late, you may not have the best view of the stage and may find the only available space is at the back of the venue.

THE STAND VENUES

All Stand Comedy Club venues listed below are located within the basement of listed buildings where no lifts, elevators or chair lifts exist due to the listed buildings locations. In all cases those who have booked access requirements with their booking should make themselves known to front of house to gain early access where available.

STAND 1

Stand 1 is in a basement and access is by stairs at the front of the building from the pavement of York Place. Stairs are well lit and in good condition.

Steven steps down, turn 90 degrees, then two more to gain access. Staff always available to assist where appropriate. Regretfully, staff are unable to assist electric wheelchairs.

  • Not accessible (assistance offered)
  • Seating is level and unfixed within the venue
  • 1 Wheelchair Space available per production
  • Street parking and NCP car parks also available nearby
  • Regretfully, staff are unable to assist electric wheelchairs.

STAND 2

Stand 2 access is by a flight and a half of very steep stairs - 13 steps in total. We can assist as appropriate but this is our least accessible venue. Entry to venue via 16 North St. Andrew Street. Regretfully, staff are unable to assist electric wheelchairs.

  • Not accessible (assistance offered)
  • Seating is level and unfixed within the venue
  • Up a flight and a half of very steep stairs, we can assist as appropriate but this is our least accessible venue
  • 1 Wheelchair Space available per production
  • Street parking and NCP car parks also available nearby
  • Regretfully, staff are unable to assist electric wheelchairs

STAND 3

Stand 3 and 4 are accessible from the pavement of York Place with steps leading to a courtyard. The venues are situated in the basement part of the building. There are 15 steps in total with a 90 degree turn. Once inside the venue, Stand 3 has a further 3 steps indoors before leading to the main space.

  • Not accessible (assistance offered)
  • Seating is level and unfixed within the venue
  • 1 Wheelchair Space available per production
  • Street parking and NCP car parks also available nearby
  • Regretfully, staff are unable to assist electric wheelchairs


STAND 4

Stand 3 and 4 are accessible from the pavement of York Place with steps leading to a courtyard. The venues are situated in the basement part of the building. There are 15 steps in total with a 90 degree turn. Once inside Stand 4 is accessible on the flat with a right turn into the venue.

  • Not accessible (assistance offered)
  • Seating is level and unfixed within the venue
  • 1 Wheelchair Space available per production
  • Street parking and NCP car parks also available nearby
  • Regretfully, staff are unable to assist electric wheelchairs

STAND 5

Stand 5 wheelchair access is best though the main door of The Place Hotel, York Place (2 wide steps) – through the bar area - out to the courtyard (1 step from the bar door and 9 wide steps down into the courtyard). The door to Stand 5 is accessible through the courtyard. Stand 5 is also accessible from Dublin Street Lane and has 14 steps with a 90 degree turn. Partial level access from Stand 5 to the Courtyard. Please discuss your preferred access method at time of booking.

  • Not accessible (assistance offered) - Only wheelchair access is through the service door on Dublin St Lane and this is only for access downstairs – no access to the main bar, lounges or terrace without having to climb stairs
  • Seating is level and unfixed within the venue
  • 1 Wheelchair Space available per production
  • Street parking and NCP car parks also available nearby.
  • Regretfully, staff are unable to assist electric wheelchairs.

STAND 6

Stand 6 wheelchair access is through The Place Hotel service door on Dublin Street Lane. This is for access to the downstairs part of the building – no access to the Stand 5, the hotel main bar, lounges or terrace without assistance to climb stairs. Partial level access from Stand 6 to the bar. Please discuss your preferred access method at time of booking.

  • Not accessible (assistance offered) - Only wheelchair access is through the service door on Dublin St Lane and this is only for access downstairs – no access to the main bar, lounges or terrace without having to climb stairs
  • Seating is level and unfixed within the venue
  • 1 wheelchair Space 
    Street parking and NCP car parks also available nearby.
  • Regretfully, staff are unable to assist electric wheelchairs.


 

NEW TOWN THEATRE

New Town Theatre venues listed below are located within the same building.
The venue is a listed building where no lifts, elevators or chair lifts exist due to buildings restrictions.

In all cases those who have booked access requirements with their booking should make themselves known to front of house to gain early access where available.

GRAND HALL

 

The Grand Hall has wheelchair access via the main entrance from 96 George Street.

There are 8 steps from street level to the venue foyer. Once inside the venue foyer, stall seating is accessible without any further assistance. 1 wheelchair per venue space, per production. Staff are happy to assist if appropriate. Regretfully, staff are unable to assist electric wheelchairs.

  • Not accessible (assistance offered) – 8 steps from street level to foyer
  • Arena and Balcony seating not accessible for wheelchair users. Level and unfixed seating within the venue is used for wheelchair spaces
  • 1 Wheelchair Space available per production
  • Street parking and NCP car parks also available nearby
  • Regretfully, staff are unable to assist electric wheelchairs

 

LOWER HALL

 

The Lower Hall has wheelchair access via a service entrance at Rose Street North Lane.
Please discuss during your booking for further information.

Within the venue there is also an internal staircase from the foyer. This is a 20 step staircase from the Foyer down to the Lower Hall and Studio. For access from street level at 96 George street, there are 8 steps from street level to the venue foyer.

1 wheelchair per venue space, per production. Staff are happy to assist if appropriate. Regretfully, staff are unable to assist electric wheelchairs.

  • Not accessible (assistance offered) – access via Rose Street North Lane.
  • 1 Wheelchair Space available per production
  • Seating is level and unfixed within the venue
  • Street parking and NCP car parks also available nearby
  • Regretfully, staff are unable to assist electric wheelchairs

 

STUDIO

 

The Studio has wheelchair access via a service entrance at Rose Street North Lane.
Please discuss during your booking for further information.

Within the venue there is also an internal staircase from the foyer. This is a 20 step staircase from the Foyer down to the Lower Hall and Studio. For access from street level at 96 George street, there are 8 steps from street level to the venue foyer.

1 wheelchair per venue space, per production. Staff are happy to assist if appropriate. Regretfully, staff are unable to assist electric wheelchairs.

  • Not accessible (assistance offered) – access via Rose Street North Lane.
  • 1 Wheelchair Space available per production
  • Seating is level and unfixed within the venue
  • Street parking and NCP car parks also available nearby
  • Regretfully, staff are unable to assist electric wheelchairs

 

COMMITTEE ROOM

 

The Committee Room has wheelchair access via the main entrance from 96 George Street. The venue is accessed by a staircase leading to the first floor from the foyer and has a total of 28 wide steps (including 2x 90 degree turns) to reach the top.
Please discuss during your booking for further information.

Within the venue there is also an internal staircase from the foyer. This is a 20 step staircase from the Foyer down to the Lower Hall and Studio. For access from street level at 96 George street, there are 8 steps from street level to the venue foyer.

1 wheelchair per venue space, per production. Staff are happy to assist if appropriate. Regretfully, staff are unable to assist electric wheelchairs.

 

  • Not accessible (assistance offered) – 8 steps from street level to foyer & 28 steps from foyer to first floor.
  • Standing event – limited seating available for those with standing requirements
  • 1 Wheelchair Space available per production
  • Street parking and NCP car parks also available nearby
  • Regretfully, staff are unable to assist electric wheelchairs